Here's an interesting question: how do you get people to do what they say they are going to do?

The truth is that you cannot *make* anyone do what they can't do, or don't want to do.

And not only that, many people agree to do things because they're unable to say "no" (for whatever reason).

However, there is something you can do, if you find yourself in a position where someone has agreed to do something and is not following through:

1. Check in with the person to see if they're still willing and able to do as they promised.

2. If not, come up with a new agreement; such as a new deadline, an introduction to another person who *can* follow through, etc.

For instance, recently I had a conversation with someone who had said he'd help me out with a project.

When I did not hear back from him, I called him. Then I called him again. When he called back, he was clearly uncomfortable.

His situation had changed, he said, and he was unable to do what he'd promised. I was disappointed but glad to know the truth -- I knew what I was working with.

So I asked if he could recommend others who'd be able to help and he did. He sent me a long list of referrals later that day, and I was on my way again.

In another case, a person had promised to help me edit a document. And as the days whent by, I was beginning to wonder if she'd ever do it.

Finally, I asked her. And she admitted that she'd would have to postpone the work and do it when she had some uninterrupted time.

Since I was in no hurry, I agreed to postpone the completion date.

But if I didn't have this conversation, I'd probably be really upset with her by this time since she may not have volunteered this information (and I would be left waiting and wondering).

My point is this:

When someone agrees to do something, when they really want to say "no", they're usually relieved and grateful if you offer them a way out. And it saves you the frustration and irritation as well.

Ideally though, you want to verify someone's ability to follow through on whatever they agree to do, upfront.

That way, you both avoid getting into an awkward position later.

For more on this topic, take a look at my website; details below.

Sri Dasgupta

Srirupa Dasgupta helps business professionals be more productive and effective at what they do -- without getting overwhelmed or stressed.

Sri has been educated as computer scientist, artist and coach, and has over 10 years of experience as a senior manager within the corporate sector and 5 years of experience as a small business owner. Her unique background allows her to see any situation from multiple perspectives and therefore identify the crux of complex issues quickly.

During the past 5 years, she has served on the Board of Silicon Valley Coach Federation (SVCF) as President and Secretary, and has also served as the Chair of the Ambassadors Club at the San Francisco Chamber of Commerce.

Her products and services can help you to develop stronger relationships with key people around you; address conflict confidently and skillfully; and build, sustain and leverage the professional and personal network you need to succeed.

Sri can be reached at +1.650.326.8892 or sri@srirupadasgupta.com.