| In small business, everyone makes customer service mistakes. The key is how you handle them. Here ar ... - David Handler |
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| Intimidation leads to lack of participation, so collaboration technology must be easy to understand ... - Laura Schweiker |
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| Regularly, I purchase about 18 ounces of a decent French Roast coffee at a specialty retailer for ab ... - Dr. Gary S. Goodman |
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| When you make a mistake with a customer, should you write them off as lost -- never to return again? - Denise O'Berry |
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| Customer service is about more than mouthing the words customers want to hear in a manner so as to c ... - Craig Harrison |
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| Why do some businesses offer points, stamps or every tenth coffee for free? These businesses underst ... - Tanya Beaudoin |
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| If you are a business owner then you are likely to know that business is a complicated thing. There ... - Jim Stacey |
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| A lot of companies have gotten it right in the digital realm, only to drop the ball once you meet th ... - Harry Hoover |
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| John arrived at the hotel only to be told that he had a room with a twin bed. "I'm six foot four," J ... - Don Doman |
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| Is your staff killing your business by the way your customers are treated? It begins with that first ... - Susan Nettles |
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| A client service extranet can save you time, money and your client relationships. - Laura Schweiker |
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| Take a quick etiquette quiz and learn how much rudeness may be affecting your bottom line. - Lydia Ramsey |
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| You are serving great food. Your establishment is new, spotless and inviting and yet you are not get ... - Kelvyn Peters |
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| There are three basic elements of building long term profitable business relationships. What needs t ... - Kenneth Wallace |
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| Ask many small business owners what goes into providing great customer service and you have answers ... - Robert Warlow |
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| Every company begs for our subscription dollar, realizing it is the surest path to profits, year in ... - Dr. Gary S. Goodman |
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| The Customer from Hell is everyone's worst nightmare. There are though right and wrong ways to deal ... - Kay Elizabeth |
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| 7 simple steps to help you resolve complaints and delight your customers. Discover how to "Dazzle Ri ... - Derek Williams |
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| Customer service requires walking a fine line at times between the customer being right and the rule ... - Catherine Franz |
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| Call center solutions solve a range of age-old problems. As far back as ancient times, the success o ... - Trevor Mulholland |
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| Don't fall into the "pass the buck" syndrome when referring customers to a supervisor, manager or si ... - Robert Bacal |
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| Marketing is not about planning a campaign and executing it, it is about the follow-through that is ... - Bette Daoust, Ph.D. |
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